Shipping Policy

This policy outlines how we process, package, and deliver orders placed on anolivernathan.com. All orders are fulfilled through our Shopify-managed inventory system and handed off to trusted third-party courier partners for delivery across Nigeria.

1. Order Processing Time

Orders are processed within 1–3 business days of payment confirmation, Monday through Saturday, excluding public holidays. Made-to-order or customised furniture pieces may require additional preparation time, which will be clearly stated on the product page. You will receive an email once your order has been dispatched, along with tracking information where available.

2. Delivery Timelines

Large furniture pieces may require an additional 2–5 business days for specialised freight handling. Our team will confirm an estimated delivery window by phone or WhatsApp before dispatch for such items.

3. Delivery Fees

Shipping costs are calculated at checkout based on your delivery address, order weight, and size. We occasionally offer free shipping promotions on qualifying orders, which will be clearly indicated at checkout. Large or bulky furniture items may incur a separate freight fee, calculated and confirmed before dispatch.

4. Order Tracking

Once your order ships, you'll receive a dispatch confirmation with tracking details where our courier partner provides them. For large furniture deliveries handled by our logistics partners, our team will coordinate delivery timing with you directly via phone or WhatsApp.

5. Delivery Attempts and Address Accuracy

Please ensure your delivery address and phone number are accurate and that someone is available to receive the order. Our courier partners typically attempt delivery up to twice; if delivery cannot be completed after two attempts, the order will be returned to us and you will be contacted to arrange redelivery, which may incur an additional fee.

6. Inspecting Your Delivery

We encourage you to inspect your order upon delivery. If a package appears damaged in transit, please note this with the courier where possible and contact us within 48 hours at hello@anolivernathan.com with photos, so we can resolve it quickly in line with our Refund & Return Policy.

7. International Shipping

At this time, we ship exclusively within Nigeria. We are exploring international shipping options and will update this page once they become available.

8. Questions

For any delivery-related questions, reach us at hello@anolivernathan.com or via WhatsApp at +234 907 440 4990.