Refund & Return Policy

We want you to love your An Oliver Nathan Co. pieces. If something isn't right, this policy explains how returns, exchanges, and refunds work. It forms part of our Terms of Service.

1. Return Window

You may request a return or exchange within 7 days of receiving your order. To be eligible, items must be:

• Unused, unwashed, and in their original condition.
• In their original packaging, with all tags, labels, and accessories included.
• Accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Bedding, pillows, and linens that have been unpackaged or used.
• Candles, fragrance items, and consumables.
• Made-to-order or customised furniture and décor pieces.
• Items marked as “Final Sale” at checkout.

3. Damaged, Defective, or Incorrect Items

We carefully inspect and package every order, but if an item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos or a short video of the item and its packaging. We will arrange a free replacement, a full refund, or store credit, depending on your preference and product availability.

4. How to Start a Return

1. Email hello@anolivernathan.com or message us on WhatsApp with your order number and reason for return.
2. Our team will confirm eligibility and share pickup or drop-off instructions within 1–2 business days.
3. Pack the item securely in its original packaging to prevent damage in transit.
4. Once we receive and inspect the item, we will notify you of the approval status of your return.

5. Return Shipping Costs

If a return is due to our error (damaged, defective, or incorrect item), we cover the cost of return shipping. If you are returning an item for any other reason, such as a change of mind, the cost of return shipping is your responsibility and will be deducted from your refund where applicable.

6. Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method through our payment partners within 7–10 business days. Depending on your bank, it may take a few additional days for the funds to reflect in your account. Delivery fees are non-refundable, except where the return is due to our error.

7. Exchanges

If you'd like a different size, colour, or product instead of a refund, let us know when you start your return. Exchanges are subject to stock availability; where the replacement item costs more, we will send a secure payment link for the difference, and where it costs less, we will refund or credit the balance.

8. Cancellations

Orders can be cancelled free of charge within 2 hours of placement, provided they have not yet been processed for shipping. To cancel, contact us immediately with your order number. Once an order has been dispatched, it can no longer be cancelled and will need to follow the standard return process.

9. Questions

If you have any questions about a return, exchange, or refund, reach out to our team at hello@anolivernathan.com or via WhatsApp at +234 907 440 4990 — we're happy to help.